The company recognizes the importance of customer complaints as a valuable
form of feedback about its services.
How we aim to deal with your complaint
We aim to give our customer a fair, consistent and structured process to secure
a remedy for failures in the delivery of our services.
We will benefit from all complaints made. We will use the outcome of any
complaint as a positive method of monitoring performance and improving our
To ensure that the way we deal with our complaints is a quality process and
following feedback from our customers we have set ourselves the following
- to improve the quality of the services we provide
- to improve our relationship with our client
- to encourage best practice and consistency